Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it, unworn and unused, and in its original packaging.

To start a return, contact us at support@vhalor.com. Returns are sent by mail, and we will provide instructions once your return is approved. Items sent back without first requesting a return will not be accepted.

Return shipping
Returns within the United States are free. We provide a prepaid return label at no cost to you.
For orders outside the United States, the 30-day return window still applies, but you are responsible for the cost of return shipping.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. We cover return shipping on damaged or incorrect items regardless of country.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need a different size, contact us and we will help.

Refunds
We will notify you once we have received and inspected your return. After approval, you will be refunded automatically on your original payment method within 10 business days. Bank or credit card processing can add time. If more than 15 business days have passed since approval, contact us at support@vhalor.com.